Privacy Policy | Virtual Horse Racing UK

Background virtual-horse-racing.com processes personal data of Users of the Site for the purposes and within the limits of this Privacy Policy during every visit to or use of the Site. When processing personal data, virtual-horse-racing.com ensures compliance with applicable laws and regulations, namely Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation, hereinafter: “the Regulation”). In this regard:

virtual-horse-racing.com is legally required to process the personal data of Users (see Article 2.1).

Processing is necessary to enable Users to use the Site and for legitimate purposes (see Article 2.2).

Processing for specific purposes mentioned in Article 3 occurs only after the prior, free, and express consent of the Users.

By accessing and using the Site, Users are deemed to have read and accepted the Privacy Policy and guarantee that the information provided is accurate.

Processing of personal data for which no User consent is required 2.1 Legal obligations and necessary site usage virtual-horse-racing.com is bound by legal and regulatory obligations applicable to online gaming and betting operators. To authenticate Users and allow site usage, we process the following data without requiring specific consent under Article 6.1 (b) and (c) of the Regulation:

a. Types of personal data processed:

Surnames, first name(s), date of birth, language, gender, residence/address, national identification number (or ID/passport number), email address, telephone number.

Banking details for deposits and withdrawals.

Copies of identity documents, bank statements, or utility bills for verification.

Web history and site activity (betting history, transactions, IP address, cookies).

Correspondence via email or live chat.

b. Purposes of this processing:

Legal Compliance: Including the Prevention of Money Laundering and Terrorist Financing Act (WWFT) and the Remote Gambling Act (KOA).

User Authentication: Managing accounts, processing transactions, and providing customer support.

2.2 Legitimate Interests We also process data for legitimate business interests (Article 6.1f of the Regulation), such as:

Promoting and marketing online games (SMS, push notifications, newsletters).

Conducting statistical studies, trend analyses, and market research to improve services and prevent gambling addiction.

Processing of personal data for which User consent is required By using the Site, the User provides informed consent for the processing of data for marketing activities and loyalty programs. Users have the right to withdraw this consent at any time.
User Rights Users may exercise the following rights by contacting the person mentioned in Article 7.5:

4.1. Right of access: Obtain information about what data is being processed.

4.2. Right to rectification: Request correction of inaccurate or incomplete data.

4.3. Right to object: Object to data processing for marketing or profiling.

4.4. Right to be forgotten: Request deletion of data when it is no longer necessary.

4.5. Right to restrict processing: Limit how data is used under certain conditions.

4.6. Data portability: Request the transfer of data to another controller in a structured format.

Location and Retention Data is stored securely via Amazon Web Services (AWS). Personal data is generally kept for a period of 10 years following the last player activity to comply with legal requirements regarding online gaming records and identity verification.
Liability virtual-horse-racing.com acts as a data processor and ensures that all processing is lawful, fair, and transparent. We implement technical measures like encryption and anonymization to protect your data. In the event of a security breach, we will notify the Data Protection Authority and the affected Users within 72 hours where required.
Miscellaneous 7.1. Data Protection Manual virtual-horse-racing.com maintains a record of all processing activities and is committed to high security standards to ensure the protection of personal information.

7.2. Agreement Modification We reserve the right to modify this Privacy Policy. Updates are applicable once published on the Site.

7.3. Data Protection Authority (AP) Users have the right to lodge a complaint with the Autoriteit Persoonsgegevens in the Netherlands.

7.4. Contact Information For questions regarding data protection or to exercise your rights:

Website: virtual-horse-racing.com

Support Email: [email protected]

Data Protection Officer (DPO) Email: [email protected]

Address: Rue Royale 4, 4900 Spa, Belgium

Note: In the event of discrepancies between different language versions of this Privacy Policy, the English version shall prevail.